Der Customer Success von onOffice
Der Customer Success von onOffice

Customer Success

Start your working day right! With our Customer Success, achieve seamless workflow with onOffice enterprise.

Breadcrumb-Navigation
Dennis Rüben, Department Manager Customer Success, onOffice

We ensure “Customer Success”

From the onboarding to daily operations, our Customer Success team guides you through the entire onOffice enterprise process. From setup and training to custom adjustments, we’re here for you every step of the way.

Dennis Rüben, Department Manager Customer Success

With extensive project management experience, Dennis Rüben understands diverse clients’ challenges and always finds the best solutions.

Contact Us

The Team

As the name suggests, the Customer Success team helps our clients succeed! We’re always here to listen to your concerns and ensure a smooth start with onOffice enterprise.

Project Management

Marc Winzen

Marc Winzen

Team Manager

Dino Seferovic

Dino Seferovic

Team Manager

Stefan Zuccarini

Stefan Zuccarini

Senior Project Manager

Anne Hesse

Anne Hesse

Project Manager

Johanna Zellmer

Johanna Zellmer

Project Manager

Michael Classen

Michael Claßen

Project Manager

Nathalia Cuba Ramos

Nathalia Cuba Ramos

Junior Project Manager

Florian Engel

Florian Engel

Junior Project Manager

Matthias Jonas

Matthias Jonas

Junior Project Manager

Timo Mennicken

Timo Mennicken

Junior Project Manager

Sebastian Hahne

Sebastian Hahne

Junior Project Manager

Delivery

Davorko Savic

Davorko Savic

Team Manager

Bärbel Butzek

Bärbel Butzek

Senior Customer Assistant

Eva Maria Fersch

Eva Maria Fersch

Customer Assistant

Inga Winzen

Inga Winzen

Customer Assistant

Athanasia Madika

Athanasia Madika

Junior Customer Assistant

Jan Bohne

Jan Bohne

Trainee Kaufmann für IT- Systemmanagement

Customer Solution

Carmela Bruno

Carmela Bruno

Solutions Consultant

Christoph Hohmann

Christoph Hohmann

Solutions Consultant

Florian Hardt

Florian Hardt

Solutions Consultant

Kaan Yagmur

Kaan Yagmur

Solutions Consultant

Karsten Korthus

Karsten-Oliver Korthus

Solutions Consultant

Quality Assurance

Kim Krings

Kim Krings

Assistant Department Manager

Anika Westhoff

Anika Westhoff

Quality Assurance Manager

Claudia Rahm

Claudia Rahm

Quality Assurance Manager

Coaching & Training

Marco Berg

Marco Berg

Senior Trainer

Yves Vijgen

Yves Vijgen

Trainer

Customer Success Responsibilities

Our “CUS” team combines diverse skills and experiences, ensuring you get the best technical, human, and advisory support.

  • Project Management

    • Our project managers guide you through the onboarding process of onOffice enterprise
    • Focus on change over clients and newcomers
  • Consulting

    • Personalized consulting to optimize onOffice enterprise
    • Conduct analysis workshops and creating action plans
    • Collaborate directly with existing customers
  • Customer Solutions

    • Personal support for companies with many users and large real estate departments (including banks, and franchise networks)
    • 1:1 consultation with clients
  • Delivery

    • Conduct initial set up meetings
    • Setup of onOffice enterprise
    • Creation of all documents – from property brochures to letter templates
  • Quality Assurance

    • Ensure smooth overall operations
    • Interface between departments
    • Planning of corporate training sessions
    • Ensure the quality of workflows
  • Coaching & Training

    • Conduct training sessions – both online and onsite
    • Visit real estate companies for personalized corporate training
    • Conduct group training sessions

Current Job Offers

Jobs & Application

Current jobs at onOffice
Current jobs at onOffice

Any Questions?

Please enable JavaScript in your browser to complete this form.
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.