onOffice Support
onOffice Support

Support

No question remains unanswered here! No one knows onOffice enterprise better than our support team.

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Jörg Brathauer

We know how on­Office works.

You have the questions – we have the answers! Whether it’s everyday issues, automation, or process design – we find the right solution for every company!

Jörg Brathauer, Department Manager Support

Since 2020, Jörg has successfully led the team, proving that support goes beyond simply fixing errors. The team offers personalized solutions designed to boost software efficiency. Our high satisfaction and referral rates speak for themselves.

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The Team

Our support team is personally available for you and investigates all suggestions.

Technical Support

Holger Lauter

Holger Lauter

Senior Team Manager Technical Support

Georg Schöppen

Georg Schöppen

Team Manager Technical Support

Marcel Zapke

Marcel Zapke

Team Manager Technical Support

Daniel Crnogorac

Daniel Crnogorac

Team Manager Technical Support

Gabriele Kruljac

Gabriele Kruljac

Senior Consultant Support

Heinz Klinkenberg

Heinz Klinkenberg

Quality Assurance Manager Support

Nora Varadi

Nóra Varadi

Professional Support Manager

Thomas Beineke

Thomas Beineke

Professional Support Manager

Christopher Müller

Christopher Müller

Professional Support Manager

Oliver Zima

Oliver Zima

Professional Support Manager

Alexandra Ubben

Alexandra Ubben

Professional Support Manager

Katerina Zapke

Kateřina Zapke

Professional Support Manager

Marlene Hölscher

Marlene Hölscher

Professional Support Manager

Thomas Poser

Thomas Poser

Junior Support Manager

Marc Brandt

Marc Brandt

Junior Support Manager

Khalida Jamali

Khalide Jamali

Junior Support Manager

Ilias El Baddioui

Ilias El Baddioui

Junior Support Manager

Chris König

Chris König

Junior Support Manager

Nathalie Lechniak

Nathalie Lechniak

Junior Support Manager

Daniel Dürbaum

Daniel Dürbaum

Junior Support Manager

Sebastian Koch

Sebastian Koch

Junior Support Manager

Martin Heinrich

Martin Heinrich

Junior Support Manager

Lukas Nürnberg

Lukas Nürnberg

Junior Support Manager

Robert Litt

Robert Litt

Junior Support Manager

Paul Hinz

Paul Hinz

Junior Support Manager

Mounia Chfirai

Mounia Chfira

Junior Support Manager

Patrick Wiele

Patrick Wiele

Junior Support Manager

Platzhalter

Annett Wedler

Junior Support Manager

Platzhalter

Paul Mayer

Junior Support Manager

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Luka Papazafiris

Junior Support Manager

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Volker Steil

Junior Support Manager

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Isabell Koc

Junior Support Manager

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Larissa Tatus

Junior Support Manager

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Justin Fiegen

Junior Support Manager

Technical Support Italy

Madalina Muntean

Madalina Muntean

Customer Support Manager Italy

Niccolo Iocolano

Niccolò Iocolano

Customer Support Manager Italy

Adina-Maria Popescu

Adina Maria Popescu

Customer Support Manager Italy

Alyona Kononenko

Alyona Kononenko

Customer Support Manager Italy

Emma Tanino

Emma Tanino

Customer Support Manager Italy

Guido Calosi

Guido Calosi

Junior Customer Support Manager Italy

Arianna Preterossi

Arianna Preterossi

Junior Customer Support Manager

Support Responsibilities

Every product raises questions at times – that’s where our support team comes in. We listen to you!

  • Technical Support

    • Quick solutions via phone hotline and callback service, email, and chat
    • First-level support – Rapid troubleshooting and adjustment of settings
    • Second-level support: Resolution of technically complex, ‘tricky’ software requirements, potentially in collaboration with our departments and experts
  • Involvement in operational business

    • Configuration of modules and optimal processes
    • Individual, specific consulting for the organization of data and objects
    • Integration of new features and configuration of software settings
    • Training on modules of onOffice enterprise
  • Creating specific customer files – from letters to brochures

    • Consultation of customers regarding individual needs
    • Templates for communication in the appropriate corporate identity
    • Customized brochures according to preferences

Current Job Offers

Jobs & Application

Current jobs at onOffice
Current jobs at onOffice

Any Questions?

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